Pet Life

Support

Answers to what players ask most, and how to reach a person.

Write to us

Email support@petlifegame.com and say what happened, which iPhone you have and its iOS version. We read every message.

Common questions

My pet went to the vet. Is it gone?

No. When a pet gets very weak the vet looks after it for up to three days. Open the game and tap Bring home. It comes back needing a meal, a cuddle and some rest.

My pet has gone to the stars. Can I get it back?

A pet that was left at the vet for more than three days does not come back, but its memoir stays with you. Tap Meet a new egg to start again. Everything you own (homes, wardrobe, purchases, coins) is kept.

Why is there no Feed button right now?

The buttons show only what your pet can do at the moment. Feed appears when it is hungry and there is something to eat: a snack in the cupboard, or enough coins for a meal. If you are out of both, play a mini game to earn coins and Feed comes back. At night your pet sleeps; its own bedtime is on its page.

How do I play with a friend?

Friends come through Apple's Game Center. Open Friends in the game, add a Game Center friend who also plays Pet Life, and you can send your pet to stay, swap gifts, play any mini game live or battle. Both of you need to be signed in to Game Center (iPhone Settings › Game Center).

A friend invited me to battle. How do I join?

If you are in the game, tap the invitation that appears at the top of the screen. If you are not, tap the Game Center notification. Either one takes you into the same match.

How does the Battle Arena work?

Each pet has a fighter type with a special move. You and your friend each pick a move on your own phone, and the round plays out. Caring for your pet, training and gear all make it a little stronger. Losing costs nothing.

I bought fight gear but cannot see it.

Open the Battle Arena and tap Fighter details, then pick the piece for the head, face or neck. Gear shows in the Battle Arena, not in the room.

My pet got hurt in a bout. What now?

Once in a long while a bout leaves a bump. Tap Doctor and give a Bandage or a First Aid Kit (sold for coins in the Shop's Medicine shelf) and it is mended at once. Left alone it is better after a day of rest. A hurt pet does not spar until then.

How do I add the widget?

Touch and hold the Home Screen, tap Edit › Add Widget, and choose Pet Life. There are small, medium, large and extra large sizes, and Lock Screen widgets.

How do I get my purchases back on a new iPhone?

Open More › Settings › Restore purchases while signed in to the same Apple Account. The Founder's Pack, the Foodie's Pack, story packs, collections and fight gear all come back. Pets hatched from bought eggs, and any drinks, medicine and early unlocks you bought, are part of your saved game, which iCloud backs up.

How do I move my pet to a new iPhone?

The game keeps a backup in your iCloud. Sign in to iCloud on the new iPhone, install Pet Life and it offers Welcome back before you pick an egg.

I was charged but did not get the pack.

Tap Restore purchases in Settings first. If it is still missing, write to us with the date of purchase. Refunds are handled by Apple at reportaproblem.apple.com.

How do story keys work?

Every 7-day streak pays a story key. Three keys open a rare story pack instead of buying it.

When do new stories arrive?

Story packs wait in Adventure under Coming soon and open on their day, with holiday packs in their season. You can start one early for 1,000 coins or $0.99. Brand new packs come with updates to the game from the App Store.

How many coins do I get each day?

Opening the game on a new day pays 100 coins, and every seventh day in a row pays 1,000 more and a story key. Mini games, battles and looking after your pet pay coins too.

My pet does not talk back.

Talking needs an iPhone with Apple Intelligence turned on (Settings › Apple Intelligence & Siri). On other iPhones you can still play everything else.

How do I turn off notifications?

More › Settings in the game has the switch. Notifications are quiet from 11 pm to 7 am. Invitations from friends arrive through Game Center; those are managed in iPhone Settings › Notifications › Game Center.

How do I delete my data?

Pet Life has no account and we hold no data about you. Deleting the app removes everything on the iPhone. To remove the iCloud backup too: iPhone Settings › your name › iCloud › Manage Storage › Pet Life › Delete Data.

Requirements

iPhone or iPad with iOS 17 or later. Talking to your pet needs a device with Apple Intelligence. Game Center and iCloud are optional; playing with friends needs Game Center. Challenges and activities in Apple's Games app need iOS 26 or later.